iPhone: “Communicating with the Lockbox” Issue


You are at a client’s house and you go to Obtain a KEY (located in your eKEY application), but your phone seems to be stuck showing the message “communicating with the lockbox.” It really doesn’t seem to be doing anything but making an annoying beeping sound.

This is a common problem that the iPhone has—failure to recognize the Supra Adapter. If you follow these instructions, your iPhone eKEY will be up and running once more:

  • Step 1: End the program by pushing your iPhone center button.
  • Step 2: Push and hold down (3 seconds) the power button, which is located on the top right-hand corner of your iPhone. Release your finger and slide to power off.
  • Step 3: Take the battery out of your iPhone for at least 10 seconds, then put the battery back in and power your phone back on.
  • Step 4: Go to your eKEY application and try to use your key again . . . this time it should work perfectly.

If you have any questions please, contact your Board office at (850) 224-7713.