Community pride in Tallahassee is seen everywhere. From fantastic neighborhood associations, volunteerism, beautiful parks and trails to, now, a city that encourages residents to help in the process.
While the majority of the population is appreciative to live in a community where these values are part of our social responsibility, there are citizens that choose to vandalize Cascades Park with graffiti or leave eyesores in their yards to detract from the beauty of their community. It is our duty to overcome these minor setbacks.
As many of us use the web to do everything from paying bills to keeping in touch with friends through social media, the Tallahassee community now can assist our city service department by reporting service requests via the web as well. We are a culture that works beyond the hours of 9 to 5. There is not always time to fit our public duties into our busy schedules. Now, due to some innovation from the city, you can help 24/7.
Recently, as the Eastgate Neighborhood Association agreed on a vision of a better neighborhood, we began our initiative list for the next three years. Many initiatives included making sure landscape, yard trash, lighting, tree trimming, and right-of-way spaces be better maintained. Our theory is that if the association can lead the way, the whole neighborhood will follow.
Conveniently, the City of Tallahassee has rolled-out their new DigiTally service. What is it? It is a web- or app-based system to report concerns in the community. There are over 100 categories of community concerns that can be reported via the DigiTally service. Abandoned cars, debris, tree trimming needed, lighting, replacing a recycle container, trail concerns, stray animals, potholes, drainage ditch maintenance, traffic signal repair, park mowing. You can even view photos of adoptable pets. This is just to name a few. And, all this can be done on your desktop computer, your laptop, smartphone, or tablet.
To see the service for yourself, go to www.Talgov.com and find DigiTally app link; once on the page, you can choose which platform you would like to use. Or, look for the download in the Google or Apple app stores.
The system works much like social media:
- You submit a request
- The system acknowledges your request
- You receive updates on progress including comments directly back from the city employee handling the request.
- You can review all requests submitted throughout the city or just those submitted by you.
- Citizens can “support” requests or comment on them.
The city has given us an easy way to communicate. It is a great step by the city to include every generation our community serves to voice their concerns. Conversations with Carrie Poole from the city’s Department of Communications have confirmed the city is committed to successfully implement DigiTally. Implementation steps include contests and training for city employees so every department receiving requests can handle them appropriately and in a timely manner. While the system changes the way many city employees handle their daily tasks, a tiered roll-out is already taking place. My use of the system leaves me excited for the entire community to embrace it.
You can expect to see the city begin a marketing campaign for the service in the next couple months. I encourage Tallahassee residents to take advantage of this new service while supporting an initiative that allows citizen concerns to be heard in a new, progressive format.
Member, Eastgate Neighborhood Association